Privacy Statement

We collect personal information from you, including information about your:

Name
Contact information
Location
Interactions with us
Billing or purchase information
Treatment plans
History

We collect your personal information in order to:

Create treatment plans and goals with you.
To ensure we have necessary information to ensure safety of staff and clients. To access funding from ACC on your behalf and work within the ISSC team to provide ongoing treatment to you if your claim is accepted under ACC Sensitive Claims.

Besides our staff, we may share this information with:

ACC when clients are eligible for ACC Sensitive Claim support- consent for this service will be completed together with the client. Please see ACC Privacy Statement see here.

Any relevant services/organizations that you consent to, such as if you need referrals to other services, or when you give consent for information to be shared with us from previous providers. We will never seek information or provide information to other people or agencies without your awareness and consent unless we are concerned about imminent risk to you or others.

Statutory agencies who use an Official Information Act Request or other legislated means such as subpoena or warrants- this is reserved for exceptional circumstances.

Providing some information is optional:

You do not need to consent to information sharing to any other person or agency.

If you choose not to provide information that is important regarding safety of yourself, staff or others we may refuse or terminate services with you at any time.

Information storage:

We keep your information safe by using an encrypted cloud-based storage system called Power Diary. Only approved team members at Mokonui will ever have access to your information, this will be restricted to clinical needs only e.g when you access multiple services such as Talking Therapy and Social Work services.

We keep your information for up to 10 years at which point we destroy it by securely erasing all online date- we do not keep hard copy notes.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at talk@mokonui.com.